Your Assurance: Returns and Refunds Policy for Flower Delivery Cobham
Our Fresh Flowers Guarantee in Cobham
As a trusted local Cobham florist, Flower Delivery Cobham takes pride in offering only the freshest blooms to our valued customers throughout Cobham and the surrounding areas. We understand how important it is for your flowers to arrive vibrant and beautiful, reflecting your care for those you wish to delight. That's why each order is hand-selected and arranged by our experienced team, ensuring an exceptional standard with every delivery, whether to a household, office, or business address.
Damaged or Unsatisfactory Flowers on Arrival
Although we take great care in packaging and transporting your floral gifts, we recognise that occasionally items may be damaged in transit or may not meet our high standards. If you receive flowers that are damaged on arrival or appear wilted beyond what is expected from normal transport, please contact us as soon as possible—ideally within two days of delivery. For quick resolution, kindly provide clear photographs of the flowers and their packaging when you reach out, as this helps us identify the cause and respond appropriately.
Freshness Window
We guarantee our flowers will remain fresh for at least five days from the day of delivery, provided they are cared for according to the supplied instructions. If your flowers do not stay fresh during this window under normal conditions, please let us know. We will happily review your concerns and discuss refund or replacement options if our freshness commitment has not been met.
Refund and Replacement Options
Customer satisfaction is at the heart of our service. If your order arrives damaged or you have quality concerns within our freshness guarantee period, we offer the following options:
- Replacement: We can arrange for a replacement bouquet to be delivered at the earliest convenient time.
- Refund: Alternatively, we may issue a full or partial refund, depending on the specific issue and the nature of the complaint.
Every case is considered individually to ensure fair and prompt resolution. Please note that claims made after the five-day freshness window may not be eligible for refund or replacement, unless there are exceptional circumstances.
How to Make a Complaint
Your feedback is invaluable for us to maintain and improve our service. If you are dissatisfied for any reason—not just due to damaged or wilting flowers—please contact us promptly with your order details and the nature of your concern. We aim to acknowledge all complaints within one working day and to resolve most issues within three working days. Our goal is always to put things right as quickly and fairly as possible, upholding our reputation as Cobham’s reliable florist.
Trusted Local Service
Flower Delivery Cobham is proud to serve as the local florist of choice for both households and businesses in Cobham. Every order is treated with the utmost care, reflecting our commitment to quality, community, and customer satisfaction. Thank you for choosing us and for giving us the opportunity to brighten your days with fresh, beautiful flowers—guaranteed.
