Online Flower Delivery Cobham – Customer Terms & Conditions

Introduction

Welcome to Flower Delivery Cobham's Terms & Conditions. These terms apply to all orders for online flower delivery in Cobham and the surrounding areas. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully, as they set out your rights and obligations as a customer of Flower Delivery Cobham. Should you not agree with any part of these terms, you should not use our services.

Definitions

In these Terms & Conditions, "we", "us", "our", and "the Company" refer to Flower Delivery Cobham. "You" and "your" refer to the customer placing an order for our floral arrangements and allied products. "Products" or "Flowers" refer to any items offered for sale on our website. "Website" refers to our online platform for ordering flower delivery services.

Service Coverage

Our online flower delivery services are available to customers in Cobham and surrounding areas. These Terms & Conditions apply equally to all customers within these localities, regardless of delivery address within our stated coverage.

Order Process

To order flowers online from Flower Delivery Cobham, please follow our simple order process:

• Select your preferred floral arrangement or product from our website.
• Provide accurate recipient details including full name, delivery address, and contact number.
• Specify your preferred delivery date and any special instructions related to the delivery.
• Add any personalised message you wish to include with your flowers.
• Proceed to checkout and review your order for accuracy before confirming purchase.
• Complete payment using one of the accepted payment methods.
• Once your order is successfully placed, you will receive an order confirmation with a unique reference number. Please retain this for your records.

Should you need assistance with placing your order, please refer to our help section on the website.

Product Availability and Substitution Policy

While we strive to ensure all products displayed on our website are available, please note that flowers are seasonal. Certain blooms may be unavailable due to supply or seasonal factors. In such cases, we reserve the right to substitute unavailable flowers with similar blooms of equal or greater value, maintaining the overall appearance and theme of the chosen arrangement. If substitution is required, we will endeavour to preserve the style, colour scheme, and quality.

Pricing

All prices for products and deliveries are listed in British Pounds Sterling (£) on our website and are inclusive of applicable VAT unless otherwise stated. Prices are as displayed at the time of order. Offers or promotional prices are subject to specific terms and may not be combined with other offers unless stated. We reserve the right to adjust prices at any time, but such changes will not affect orders already placed and confirmed.

Payments

Payment must be made in full at the time of placing your order. We accept the following payment methods for online flower delivery in Cobham:

• Valid debit and credit cards, as accepted by our payment provider
• Other methods as displayed on our checkout page at time of order

All credit and debit card transactions are processed securely. Your card details are not stored or held by us. Orders are not confirmed until payment has been received and processed. If your payment is not authorised, your order will not be fulfilled and you will be notified accordingly.

Delivery Information

We offer flower delivery services throughout Cobham and the surrounding areas. When placing your order, you may select your desired delivery date. While we endeavour to deliver on your selected date, unforeseen circumstances (such as traffic, weather, or availability) may affect delivery timelines. We aim to fulfil deliveries during the stated hours; however, exact times cannot be guaranteed. In the event of an unsuccessful delivery (e.g., recipient not available), we may attempt redelivery or leave the flowers with a neighbour or in a safe, covered location, subject to your instructions or our discretion.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible by using the contact options provided on our website. All cancellation requests must be received before your order has entered preparation or been dispatched for delivery.

The following conditions apply:

• Orders cancelled more than 24 hours before the requested delivery date: A full refund will be issued.
• Orders cancelled within 24 hours of the delivery date: We reserve the right to retain up to 50% of the order value to cover costs incurred, particularly for perishable goods and preparation time.
• Once an order is being prepared or has been dispatched, cancellations cannot be accepted due to the perishable nature of flowers. In such cases, refunds will not be issued.

To amend order details (such as recipient information, delivery address, or message), please contact us promptly. Amendments requested with less than 24 hours' notice may not be guaranteed, especially during peak periods.

Returns and Refunds Policy

Due to the perishable nature of our products, returns are not generally accepted. If you or the recipient are dissatisfied with the condition or quality of delivered flowers, please contact us within 24 hours of delivery, providing your order number and photographs where appropriate. We will assess the complaint and, where justified, may offer a partial or full refund, replacement, or alternative remedy at our discretion. Complaints raised after 24 hours from delivery may be less likely to warrant a refund or replacement, given the natural perishability of flowers.

Customer Obligations

You are responsible for providing complete and accurate information at checkout. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses, telephone numbers, or recipient absence. If a delivery cannot be completed due to customer error, additional delivery charges may apply for re-delivery.

Liability

We take every care to ensure your flowers arrive in excellent condition. However, due to the nature of live and perishable products, Flower Delivery Cobham cannot accept liability for any deterioration of the flowers resulting from recipient absence at time of delivery, improper handling, or failure to follow care instructions.

Our liability is limited to the value of products delivered. Under no circumstances will we accept liability for indirect or consequential loss, loss of enjoyment, or loss of opportunity. Nothing in these terms excludes or limits our liability in cases of death or personal injury caused by our negligence or for any other liability that cannot be legally excluded or limited under UK law.

Force Majeure

Neither Flower Delivery Cobham nor the customer shall be liable for any failure or delay in performance arising from any cause or circumstance of force majeure, including but not limited to acts of God, natural disasters, adverse weather, strikes, breakdown of delivery vehicles, or other events beyond the reasonable control of the parties. In such cases, delivery times may be affected, and we will notify you as soon as possible of any significant delays.

Intellectual Property

All content on our website, including images, product descriptions, and graphics, is the intellectual property of Flower Delivery Cobham and may not be reproduced, copied, or used without prior written consent.

Privacy & Data Protection

Your privacy is important to us. We only collect essential personal information necessary to process your order, improve our services, and communicate with you as needed. All data is stored securely and processed in accordance with the UK General Data Protection Regulation (GDPR) and applicable privacy laws. Please refer to our privacy policy for further information on how your information is used.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim relating to them (including non-contractual disputes or claims) are governed by and interpreted according to the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these terms or the provision of our flower delivery services.

Changes to These Terms

Flower Delivery Cobham reserves the right to update or amend these Terms & Conditions at any time, with such changes coming into effect upon publication on our website. Customers are advised to review this page regularly to keep informed of any changes applicable to their order.

Entire Agreement and Severability

These Terms & Conditions together with your order constitute the entire agreement between you and Flower Delivery Cobham regarding the online purchase and delivery of flowers. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms & Conditions or require assistance with your flower delivery order in Cobham or surrounding areas, please use the contact form or details available on our website.

Thank you for choosing Flower Delivery Cobham for your online flower delivery needs in Cobham and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cobham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cobham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.